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For further information and redressal of customer complaints if any, please feel free to write to - 
customercare@dhanbank.co.in or call on our Customer Care number 1800-425-1747

If the response received falls short of your expectations, please address a mail to customer.complaint@dhanbank.co.in.
In case you desire to send any communication, please do so to the following address:

Contact Address

Mr Rajan Sleeba,
Deputy General Manager
Dhanlaxmi Bank Ltd.
Corporate Office,
Punkunnam, Thrissur
Kerala - 680002
Tel No: 0487 – 7107575
 

Resolution Framework - Grievance Redressal

 

Details of Nodal Officers to Banking Ombudsman

Office Name of Nodal Officer Email Tel No Address
Corporate Office, Thrissur, Kerala

Shri. Raghunath R,
(Asst. General Manager – Business Development Liabilities & Planning)
(He shall be the Principal Nodal Officer of the Bank and will directly deal with all complaints referred to by Banking Ombudsman, Reserve Bank of India, Thiruvanathapuram . He will also oversee the complaints outside Kerala)

raghunath.r@dhanbank.co.in Mob :
09539007125
Dhanlaxmi Bank Ltd.,
Corporate Office,
Punkunnam, Thrissur
Kerala - 680002
Regional
Office
Tamil Nadu
Shri. Ramakrishnan S,
(Regional Head)
(Nodal Officer for the complaints referred to by Banking Ombudsman , Reserve Bank of India , Chennai)
ramakrishnans1@dhanbank.co.in 044-49037062
Mob : 8939703733
Dhanlaxmi Bank Ltd, Regional Office,
Om Sakthi Towers, No:163, Anna Salai,
Chennai - 600002.
Regional Office: West Shri Sunny George,
(Regional Head)
(Nodal Officer for the complaints referred to by Banking Ombudsman, Reserve Bank of India, Mumbai, Ahmedabad )
sunnygeorge@dhanbank.co.in 022- 24079440.
Mob: 9619357088
Dhanlaxmi Bank Ltd., Thirumallai House,
Rd No: 29, Near Sion
Hill Fort,Sion (East),
Mumbai - 400022.
Regional Office: North Shri. Sreekumar M P ,
(Regional Head)
(Nodal Officer for the complaints referred to by Banking Ombudsman, Reserve Bank of India, Kolkata, Bhopal, Kanpur , New Delhi, Jaipur and Chandigarh)
sreekumarmp@dhanbank.co.in 011-28757336
Mob: 9582228950
Dhanlaxmi Bank Ltd, Regional Office,
Door No: 10185 A,
Arya Samaj Road,
Karol Bagh,
New Delhi -110005.
Banjara Hills, Hyderabad Shri. Satyanarayana K,
(Asst. General Manager – Business Development)
(Nodal Officer for the complaints referred to by Banking Ombudsman, Reserve Bank of India, Bengaluru and Hyderabad)
satyanarayanak@dhanbank.co.in Mob: 8297203366 Dhanlaxmi Bank Ltd.
Trend Set Towers
Ground Floor, 8-2-289/10,
Road No. 2, Banjara Hills,
Hyderabad, Telangana - 500 034

 

Close
Position of Customer Complaints handled in the Quarter ended March 2021

No of complaints
outstanding
as at the end of
December 2020

No of complaints
received in
Q4 (January 2021-March 2021)

No of complaints
resolved in
Q4 (January 2021-March 2021)

No of complaints
pending as
at the end of
March 2021

91

4200

4230

61

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