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For further information and redressal of customer complaints if any, please feel free to write to - 
customercare@dhanbank.co.in or call on our Customer Care number 1800-425-1747

If the response received falls short of your expectations, please address a mail to customer.complaint@dhanbank.co.in.
In case you desire to send any communication, please do so to the following address:

Contact Address

Mr Rajan Sleeba,
Deputy General Manager
Dhanlaxmi Bank Ltd.
Corporate Office,
Punkunnam, Thrissur
Kerala - 680002
Tel No: 0487 – 7107575
 

Resolution Framework - Grievance Redressal

 

Details of Nodal Officers to Banking Ombudsman

Office Name of Nodal Officer Email Tel No Address
Corporate Office, Thrissur, Kerala

Mr. Sreekumar M P ,
(Asst. General Manager Head – Inspection)
(He shall be the Principal Nodal Officer of the Bank and will directly deal with all complaints referred to by Banking Ombudsman, Reserve Bank of India, Thiruvanathapuram and Bangalore. He will also oversee the complaints outside Kerala)

sreekumarmp@dhanbank.co.in Mob :
09539007125
Dhanlaxmi Bank Ltd.,
Corporate Office,
Punkunnam, Thrissur
Kerala - 680002
Regional
Office
Tamil Nadu
Shri Sunny George,
(Regional Head)
(Nodal Officer for the complaints referred to by Banking Ombudsman , Reserve Bank of India , Chennai)
sunnygeorge@dhanbank.co.in 044-49037062
Mob : 8939703733
Dhanlaxmi Bank Ltd, Regional Office,
Om Sakthi Towers, No:163, Anna Salai,
Chennai - 600002.
Regional Office: West Shri. Rajesh P,
(Regional Head)
(Nodal Officer for the complaints referred to by Banking Ombudsman, Reserve Bank of India, Mumbai, Ahmedabad and Hyderabad)
rajesh.purushothaman@dhanbank.co.in 022- 24079440.
Mob: 9619357088
Dhanlaxmi Bank Ltd., Thirumallai House,
Rd No: 29, Near Sion
Hill Fort,Sion (East),
Mumbai - 400022.
Regional Office: North Shri. Satyanarayana K,
(Regional Head)
(Nodal Officer for the complaints referred to by Banking Ombudsman, Reserve Bank of India, Kolkata, Bhopal, Kanpur , New Delhi, Jaipur and Chandigarh)
satyanarayanak@dhanbank.co.in 011-28757336
Mob : 9582228950
Dhanlaxmi Bank Ltd, Regional Office,
Door No: 10185 A,
Arya Samaj Road,
Karol Bagh,
New Delhi -110005.

 

Close
Position of Customer Complaints handled in the Quarter ended December 2020

No of complaints
outstanding
as at the end of
September 2020

No of complaints
received in
Q3 (October – December 2020)

No of complaints
resolved in
Q3 (October – December 2020)

No of complaints
pending as
at the end of
December 2020

78

3898

3885

91

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